Privacy
Privacy Policy and Terms of Use
Privacy Overview
Listen Research, Inc. respects the privacy of the individual and the confidentiality of the information that may be voluntarily provided. The data we collect in market research surveys is never linked directly to an individual, unless otherwise expressly stated (for such purposes as contest winner fulfillment). Instead, information is used in aggregate form to help companies better understand marketplace needs and create and deliver products and services that better meet those needs.
We never sell or rent any personally identifiable information. We also do not maintain lists of individuals or of business personnel.
Rights of Confidentiality
By default and design, confidentiality shall be granted for all information collected from customers and individuals and will be used for the clearly stated and intended purposes only. All personal data will be secured against access by third parties and/or unauthorized individuals or organizations.
Rights of Privacy
The individual has the right to be free from unsolicited contact. Customers and individuals will have the right to opt out of the research process. All individuals invited to participate in research studies conducted by Listen Research have given express consent to be contacted for such purposes to the sample providing companies that Listen Research partners with.
Listen Research never engages in or otherwise utilizes online panel lists that use the following unsolicited or unethical recruitment techniques as described by the Interactive Market Research Organization:
Collection of respondent emails from Web sites, portals, Usenet or other bulletin board postings without specifically notifying individuals that they are being "recruited" for research purposes;
The use of Spambots, Spiders, Sniffers or other "agents" that collect personal information without the respondents’ explicit awareness;
The purchase of bulk email addresses from sources that have not provided verifiable documentation that the individuals on the list have opted for contact for the purposes of research; and/or
The use of client customer lists that have been assembled without the express consent of the individual for future contact for the purposes of marketing research.
Unsolicited/Unethical Recruitment (Spamming) can include but is not limited to the following:
Unsolicited email recruitment of potential respondents;
Misleading or off-topic newsgroup postings designed to "trick" a potential respondent into participating in research;
Junk mail sent in bulk to recruit for studies or panels;
Scamming, which refers to the practice of recruiting under false pretenses (e.g. recruitment for research that is in reality a sales or contribution solicitation pitch);
Spoofing, which refers to the practice of putting in a false or missing return email address; and/or
Chain or "buddy" letters aimed at recruiting respondents’ friends, relatives or colleagues for studies or panels.
Personal Information
In the course of responding to our surveys or using our service, individuals may have the opportunity to voluntarily submit personally identifiable information (e.g., providing profile information or providing an e-mail address) for the purposes described above or for the purpose of sweepstakes or drawings that qualified individuals may participate in.
Listen Research maintains this information in a database, and may use this information to invite participants to participate in future surveys only when expressly communicated to the individual; provided, parental consent will be required if the participant is under the age of 13. The decision to participate in future surveys is completely at the individual’s discretion and there is no obligation to complete any future survey. By participating in a survey conducted by Listen Research, you understand and consent to this policy.
Children’s Privacy
Listen Research believes it is especially important to protect children’s privacy and encourages parents and guardians to monitor their children’s participation in any survey research, whether via online, in-person, telephone, or mail.
Listen Research complies with all applicable children’s privacy regulations. We conform to the 1998 Children’s Online Privacy Protection Act (COPPA) and do not collect personal data from children under the age of thirteen without the express approval of their parents or guardians.
Listen Research also affords children’s Personal Information all of the protections that we provide to our other respondents.
Contests
Periodically we request information (typically an e-mail address or mailing address if needed to mail a prize) from users to participate in contests. Contest participation is completely voluntary and users may choose whether or not to disclose this information. An individual’s e-mail or mailing address may be shared with the survey sponsor to notify winner(s) and award prizes. Users’ personally identifiable information is not shared with third parties except for the exclusive purpose of contest prize fulfillment.
Although we may use an intermediary to conduct contests, they may not employ users’ personally identifiable information for any secondary purpose.
Use of Cookies
The Web based system and providers we partner with to conduct online surveys use "cookies." "Cookies" are small pieces of information that are stored by browsers on a computer, and are commonly used by most Web sites to provide you with an enhanced experience. The cookies used by our online survey host providers do not contain any personally identifying information, but they enable us to understand the surveys that may have been taken. Most Web browsers automatically accept cookies, but you can usually change your browser to inform you or prevent the use of cookies. If you do not accept cookies, you may not be able, depending upon the individual survey, to complete some of the surveys fielded by Listen Research.
Log Files
Like most Web sites, the Web based providers we use to conduct online surveys log the use of their service. This includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks in order to administer the site, track aggregate movement, analyze trends, and gather broad demographic information for aggregate use. This information is not linked to personally identifiable information.
Confidentiality
Listen Research is sensitive to the privacy and security of an individual’s personal information. However, we cannot guarantee absolute security as such information may be transmitted using the Internet, other public telecommunication networks, servers, hardware or software ("systems") that are not owned, operated, or controlled by us.
Opt-Out Policy
All sample source providers that Listen partners with offer opt-out options for participants. Users who no longer wish to receive information or to be considered for future online surveys may opt-out using instructions provided by the provider in question.
Links
Listenresearch.com and the Web sites of its survey hosting partners may contain links to other sites. Please be aware that Listen Research is not responsible for the privacy practices of such other sites. We encourage visitors to be aware when they leave these sites and to read the privacy statements of each and every Web site that collects personally identifiable information.
Contact Information
For questions or suggestions regarding our privacy policy, please contact us at:
Listen Research, Inc.
10 Santa Gustavo
Rancho Santa Margarita, CA 92688
Phone: 949.216.9161
E-Mail: info@listenresearch.com
Terms and Conditions for Use of This Web Site
1. By visiting or using this Web site in any way, or linking to this Web site, you are entering into an agreement with Listen Research ("LR") to be bound by the then-current version of these Terms and Conditions. You are also bound by all other applicable laws. This is the entire agreement between you and LR relating to this Web site. LR has the right to revise these Terms and Conditions at any time.
2. All content of this web site, including any software, is provided "as is" and without warranties or representations of any kind, either expressed or implied. To the fullest extent permissible under applicable law, lr disclaims all warranties and representations, expressed or implied, relating to such content, including but not limited to any warranties and representations of noninfringement of third party intellectual property rights, title, merchantability, and fitness for a particular purpose. Although lr wishes the content of this web site to be accurate, complete, and current, lr does not warrant or represent that any content of this web site (including any software) is error-free, complete, or current, that use of such content will be uninterrupted, that defects will be corrected, or that this web site, its content, and the servers on which the web site and content are available are free of viruses or other harmful components. Applicable law may not allow the exclusion of certain warranties, so these exclusions may not apply to you in whole or in part.
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10. LR may review transmissions to this Web site from time to-time, but is under no obligation to do so. LR disclaims all responsibility for the content of such transmissions and all liability arising from such content. You may not transmit any inflammatory, libelous, defamatory, obscene, unlawful, threatening, or otherwise objectionable information to this Web site. LR may remove any transmissions to this Web site at any time. LR shall not be liable for any compensation, claims, or damages resulting from any transmissions to this Web site and you agree to defend and hold LR harmless with respect to any such compensation, claims, or damages, including attorneys fees.
11. Your obligations under these Terms and Conditions shall continue for as long as you access or use this Web site or use or maintain any of the content (including software) of this Web site or copies thereof You may terminate your obligations at any time by discontinuing your use of this Web site and by destroying all content obtained from it, and all copies thereof.
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